We want every customer to be a satisfied customer at CopagCards.com. We work very hard to ensure that the merchandise we sell is of the highest quality and free of defects. If you would like to return an unused product, we will accept returns for up to 7 days after receipt of the package. We charge a 20% restocking fee. Shipping costs back to CopagCards.com is the responsibility of the customer.
Returns are accepted for unopened merchandise only. You should not open your products and then expect to return them to us. CopagCards.com is not offering a "try it before you buy it" service. In essence, any merchandise returned should be able to be resold.
If your item is defective, CopagCards.com will assist you in coordinating with the manufacturer an exchange for a properly working or non defective item. For items that CopagCards.com imports directly, we will replace missing or damaged items at our expense.
If your item was damaged during shipment, CopagCards.com will assist you by filing a claim with the courier responsible for damaging your product. We will coordinate the claim filing process, but you must work with us in this regard by providing the proper information to us and possibly to the courier. The courier will reserve the right to inspect your packaging before allowing us to file a claim. Once the claim is filed, we will reship your items.
Returns & Exchanges Procedures:
- No returns or exchanges will be accepted for Copag cards, related Accessories, and other products that have been used.
- No returns or exchanges will be accepted for Copag cards, related Accessories, and other products that have been received over 7 days before the initial request to return.
- A 20% restocking fee will be charged on all returns
- All Products will be inspected prior to issuing a refund for compliance with our return policy. If a product is found to be improper and not in compliance with our return policy a refund will not be issued and we will be unable to ship the product back to you without receiving payment for the reshipping costs.
- All returns or exchanges must be arranged by phone at 1-800-926-7241 prior to returning ANY order.
- All returned merchandise must be unused and in resalable condition.
- Shipping returns back to CopagCards.com are at the expense of the customer.
- Insurance should be considered when shipping the item back to CopagCards.com. We can not guarantee it will arrive to us the way it arrived to you.
- The customer must complete the return product form and enclose it with the return. Our customer service staff will email you this form upon calling them.
Data Collection: This store does collect demographic data and personal data (from registered customers only) to provide you a better internet experience. We do not collect any personal data or data by which you may be personally identified except such information as you may voluntarily provide to us by registering for an account, subscribing to our newsletter, or communicating with us via an online form on the website or by email. You are not required to provide us with any personal data whatsoever, but if you choose not to do so you will be unable to complete the ordering process or participate in some of the features of the site.
How We Use The Data We Collect: We collect data only for our internal use. All data that we collect is used for the purposes of providing you with a quality internet experience on our site, responding to your requests, processing orders that you place on the site, and communicating with you about matters relevant to your account with us, and providing you with information that you have specifically requested or elected to receive. Your personal details will remain private and confidential. We will never sell, rent, barter or share your personal details in any way with any other company without your prior consent.
Unsolicited Email: We hate spam as much as you do. We will NEVER send you any unsolicited e-mail. If you choose to subscribe to our free weekly newsletter, you will receive your newsletter once every week. Clear unsubscribe details are always shown on the newsletter. If you choose not to receive our free weekly newsletter, we will only contact you to answer your queries and/or send you information about orders you have placed.
Notice Of Special Offers And Discounts: We may from time to time send you information about special offers, giveaways or special discounts should you elect to receive such correspondence. You will receive no more than one such correspondence per week.
Surveys: We may from time to time post up surveys to measure your response to certain new additions to the website. As a rule, your participation in such surveys is entirely voluntary. Furthermore, should you choose to complete a survey, you can choose to remain anonymous. Aggregate data collected from surveys is used solely for statistical purposes.